{"id":7509,"date":"2024-02-12T10:25:31","date_gmt":"2024-02-12T09:25:31","guid":{"rendered":"https:\/\/cms.bv.ownstack.net\/faq-returning-items\/"},"modified":"2026-05-20T09:57:27","modified_gmt":"2026-05-20T07:57:27","slug":"faq-returning-items","status":"publish","type":"page","link":"https:\/\/emag.baerenreiter.com\/en\/faq-returning-items\/","title":{"rendered":"FAQ – Returning items"},"content":{"rendered":"

Returning items<\/span><\/h3>
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\n\t\t\t\t\t\t\t\t\tWhom should I contact if I have a complaint?\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t

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If you have placed an order via a dealer, please contact him\/her directly.<\/p>\n

If you have placed an order directly with the publisher, please get in touch with your customer services contact or complete our Contact Form.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n<\/div>\r\n

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\n\t\t\t\t\t\t\t\t\tWhat is the procedure for returning items?\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t

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Withdrawal<\/strong>
\nTo return one or more items, please use the withdrawal form<\/a> on our website. You have the right to withdraw from your contract within 14 days<\/strong>. It is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n

Return<\/strong>
\nPack the items to be returned carefully to ensure that they are not damaged in transit. Ideally, use the original transport packaging and please remove all old labels, especially barcodes and such like markings, from the packaging. Then attach the address label to the outside and send the parcel with a shipping service provider of your choice. Return shipping is at your own expense.<\/p>\n

Address the return to:
\nNeuwerk \u2013 Buch- und Musikalienhandlung GmbH
\nc\/o KGA Verlags-Service GmbH & Co. KG
\nBrandaustra\u00dfe 10
\n34127 Kassel<\/p>\n

After we have received and inspected the returned items, we will initiate the refund or exchange process in accordance with our return policy. Processing your return and refunding the value of the goods may take up to 14 days.<\/strong><\/p>\n

Our General Terms and Conditions<\/a> provide information on the exact and only legally binding provisions on cancellation and the cancellation period. Please note that digital items are excluded from cancellation<\/strong> and cannot be returned.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n"},"excerpt":{"rendered":"

Returning items<\/span><\/h3>
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\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\tWhom should I contact if I have a complaint?\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t

If you have placed an order via a dealer, please contact him\/her directly.<\/p>\n

If you have placed an order directly with the publisher, please get in touch with your customer services contact or complete our Contact Form.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n<\/div>\r\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\tWhat is the procedure for returning items?\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t

Withdrawal<\/strong>
\nTo return one or more items, please use the withdrawal form<\/a> on our website. You have the right to withdraw from your contract within 14 days<\/strong>. It is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n

Return<\/strong>
\nPack the items to be returned carefully to ensure that they are not damaged in transit. Ideally, use the original transport packaging and please remove all old labels, especially barcodes and such like markings, from the packaging. Then attach the address label to the outside and send the parcel with a shipping service provider of your choice. Return shipping is at your own expense.<\/p>\n

Address the return to:
\nNeuwerk \u2013 Buch- und Musikalienhandlung GmbH
\nc\/o KGA Verlags-Service GmbH & Co. KG
\nBrandaustra\u00dfe 10
\n34127 Kassel<\/p>\n

After we have received and inspected the returned items, we will initiate the refund or exchange process in accordance with our return policy. Processing your return and refunding the value of the goods may take up to 14 days.<\/strong><\/p>\n

Our General Terms and Conditions<\/a> provide information on the exact and only legally binding provisions on cancellation and the cancellation period. Please note that digital items are excluded from cancellation<\/strong> and cannot be returned.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n"},"author":5,"featured_media":0,"parent":0,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_vp_format_video_url":"","_vp_image_focal_point":[],"_vp_custom_popup_image":0,"_vp_format_audio_url":"","_vp_album_images":[],"_vp_custom_thumbnail":0,"_vp_custom_thumbnail_focal_point":[],"_vp_custom_thumbnail_cover":0,"_vp_hover_thumbnail":0,"_vp_hover_thumbnail_focal_point":[],"footnotes":""},"class_list":["post-7509","page","type-page","status-publish","hentry","grve-entry-item"],"acf":[],"wpml_current_locale":"en_US","wpml_translations":{"de_DE":{"locale":"de_DE","id":7332,"slug":"faq-ruecksendung","post_title":"FAQ - R\u00fccksendung","href":"https:\/\/emag.baerenreiter.com\/faq-ruecksendung\/"}},"_links":{"self":[{"href":"https:\/\/emag.baerenreiter.com\/en\/wp-json\/wp\/v2\/pages\/7509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emag.baerenreiter.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emag.baerenreiter.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emag.baerenreiter.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/emag.baerenreiter.com\/en\/wp-json\/wp\/v2\/comments?post=7509"}],"version-history":[{"count":5,"href":"https:\/\/emag.baerenreiter.com\/en\/wp-json\/wp\/v2\/pages\/7509\/revisions"}],"predecessor-version":[{"id":14933,"href":"https:\/\/emag.baerenreiter.com\/en\/wp-json\/wp\/v2\/pages\/7509\/revisions\/14933"}],"wp:attachment":[{"href":"https:\/\/emag.baerenreiter.com\/en\/wp-json\/wp\/v2\/media?parent=7509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}